Emails received from customers will be read from 09:00 to 17:00 on weekdays (excluding Saturdays, Sundays, holidays, and New Year holidays), and replies will be sent in turn. Depending on the circumstances, replies may be delayed. In addition, depending on the content, replies may take several days or may even be impossible.
Replies to customers will be sent to individual customer addresses. Please refrain from forwarding or
reusing replies, in part or whole, without the permission of Daito Cacao.
Handling of Personal Information
As part of our efforts to gain the trust and empathy of stakeholders, which include efforts
to fulfill our corporate social responsibility regarding such matters as legal compliance,
corporate ethics, environmental and human rights problems, and social contributions, as well as
the stable supply of safe and secure products and services, we recognize the importance of
appropriately handling the important personal information entrusted to us and will promote the
introduction of personal information protection compliance.
To promote the introduction of personal information protection compliance, we have stipulated
the following Personal Information Protection Policy and separate Rules Relating to the
Protection of Personal Information. By thoroughly disseminating them among all directors and
employees and instilling their compliance, we will aim to further enhance and permanently
develop our corporate value in the field of personal information protection too.
Regarding the handling of personal information, we will comply with the Act on the Protection of Personal Information and related laws, ordinances, regulations, guidelines, etc.
When we ask for personal information, we will notify users of the purpose and acquire personal information in a reasonable and fair manner.
We will not use entrusted personal information for any purpose other than that notified.
We will adopt necessary and appropriate secure management measures, including the establishment of Rules Relating to the Protection of Personal Information, to prevent the illegal access, loss, destruction, falsification, leakage, etc. of entrusted personal information.
We sometimes consign the handling and management of entrusted personal information to a third party. In such cases, we select third parties who meet criteria for the protection of personal information and conduct the necessary and appropriate management and monitoring of consignees.
We will not supply any personal data that we possess to a third party without obtaining the prior consent of the person concerned.
We will appoint an officer responsible for personal information, conduct appropriate
education for all directors and employees, and thoroughly comply with laws, regulations, and
other norms.
Furthermore, we will implement regular internal auditing of the state
of compliance.
We will continually review our Personal Information Protection Policy and Rules Relating to the Protection of Personal Information in the light of laws, regulations, management environment, etc.
Regardless of the above, in the following cases stipulated in the Act on the Protection of Personal Information, we will handle entrusted personal information and personal data that we possess in accordance with laws and regulations under the supervision of the officer responsible for personal information:
Requests for the disclosure of personal data possessed by Daito Cacao, corrections, termination of use, records of the provision of personal data to third parties, etc. should be submitted by the person concerned to the following inquiries and complaints processing contact:
Inquiries or complaints concerning our handling of personal information, etc. should be made to the following:
Personnel Affairs Section, Personnel and General Affairs Department, Daito Cacao Co.,
Ltd.
Tel.: 03-5436-7011
February 1, 2006 Established
May 25, 2022 Amended